How Bureaucracy Increases the Costs of Free Things

Via FP Passport, a dialogue from a State Dept. town hall meeting with its employees:
[FINKLE]: Can you please let the staff use an alternative web browser called Firefox? I just – (applause) – I just moved to the State Department from the National Geospatial Intelligence Agency and was surprised that State doesn’t use this browser. It was approved for the entire intelligence community, so I don’t understand why State can’t use it. It’s a much safer program. Thank you. (Applause.)

SECRETARY CLINTON: Well, apparently, there’s a lot of support for this suggestion. (Laughter.) I don’t know the answer. Pat, do you know the answer? (Laughter.)

UNDER SECRETARY KENNEDY: The answer is at the moment, it’s an expense question. We can --

[FINKLE]: It’s free. (Laughter.)

UNDER SECRETARY KENNEDY: Nothing is free. (Laughter.) It’s a question of the resources to manage multiple systems. It is something we’re looking at...